Direct contractors, subcontractors, and engineers on the entire maintenance aspect.
Supervise and manage the daily operation of facility controls and asset management systems.
Enforce and merge customer engineering, maintenance standards, and requirements into the facility maintenance program and any configuration changes.
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Analyze platform data and user feedback to identify trends, areas for improvement, and opportunities for growth, translating insights into actionable plans.
Collaborate closely with cross-functional teams, including product, engineering, marketing, and customer support, to drive platform initiatives and resolve operational issues.
Establish and refine operational processes and workflows to improve efficiency, reduce costs, and maintain high standards of quality and compliance.
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Full accountability for the effective delivery of people, customer experience, sales, profit, operational standards, and Health & Safety of team and customers
Conduct frequent Service Audits ensuring all the guests are happy and satisfied with the level of service provided.
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Maintain and nurture strong customer relationships through effective communication and proactive problem-solving, ensuring client satisfaction and repeat business.
Acquire and maintain comprehensive product knowledge of Connect Build's offerings, including exhibition design, marketing solutions, and event management services, to effectively address client inquiries and provide tailored solutions.
Utilize strong communication skills in English, Bahasa Malaysia, and Mandarin to effectively interact with clients, vendors, and team members from diverse backgrounds.
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Maintain and nurture strong customer relationships through effective communication and proactive problem-solving, ensuring client satisfaction and repeat business.
Acquire and maintain comprehensive product knowledge of Connect Build's offerings, including exhibition design, marketing solutions, and event management services, to effectively address client inquiries and provide tailored solutions.
Utilize strong communication skills in English, Bahasa Malaysia, and Mandarin to effectively interact with clients, vendors, and team members from diverse backgrounds.
...
Maintain and nurture strong customer relationships through effective communication and proactive problem-solving, ensuring client satisfaction and repeat business.
Acquire and maintain comprehensive product knowledge of Connect Build's offerings, including exhibition design, marketing solutions, and event management services, to effectively address client inquiries and provide tailored solutions.
Utilize strong communication skills in English, Bahasa Malaysia, and Mandarin to effectively interact with clients, vendors, and team members from diverse backgrounds.
...