Analyse user behaviour across onboarding, activation, repeat purchase, and long-term retention stages, evaluate triggers that influence habit formation and repeat purchase behaviour.
Translate insights into recommendations for lifecycle improvements (activation nudges, habit loops, repeat triggers).
Evaluate user sensitivity to promotions, points, loyalty rewards, and price changes by market.
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Maintain records of daily sales and promotions, and submit reports to management on sales performance, customer feedback, and other relevant information.
Ensure customers received high-quality service and that their complaints and concerns are addressed promptly.
To establish strong presence of DREAME (powered by DASHER) branding and provide high quality services to customer