Collaborate effectively with the logistics coordination team to track shipments, arrange pickups and deliveries, and provide timely updates to customers.
Maintain a high level of product and service knowledge to provide accurate information and recommendations to clients.
Process customer orders, manage documentation, and ensure all necessary paperwork for shipments is completed accurately and efficiently.
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Investigate all road transport accidents, near misses, and safety violations, determining root causes and recommending corrective actions to prevent recurrence.
Develop and deliver engaging safety training programs for drivers, fleet managers, and other relevant personnel on topics such as defensive driving, hazardous materials handling, and emergency procedures.
Manage and coordinate emergency response plans for road transport incidents, ensuring prompt and effective action in the event of accidents, spills, or other emergencies.
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Work closely with internal and external stakeholders, including customers, hauliers, forwarding agents, and shipping lines, to ensure smooth shipment execution.
Identify opportunities to improve operational processes and enhance overall customer experience.
Perform any other duties and responsibilities assigned by Management from time to time.
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Inventory Management
Order Fulfillment
Stock Control
Loading/Unloading
Teamwork
Time Management
Attention to Detail
Physical Stamina
Forklift Operation
Safety Compliance
Communication Skills