Actions Logistics (M) Hiring! Full Time Customer Service Assistant - Freight Forwarder in Selangor, Earn up to MYR 2,500 - Ricebowl

Minimum Diploma qualification in any field.

Possess 1-2 years of proven experience in a customer service role, preferably within the freight forwarding or logistics industry.

Familiarity with import/export documentation, including Bills of Lading, Air Waybills, and customs declarations.

Strong understanding of freight forwarding processes, including air, sea, and land transportation.

Knowledge of customs procedures and regulations in Malaysia.

Excellent communication and interpersonal skills in English, Mandarin, and Bahasa Malaysia, with the ability to liaunt effectively with diverse clients and internal teams.

Ability to manage multiple tasks, prioritize effectively, and work under pressure in a fast-paced environment.

Detail-oriented with a commitment to accuracy in documentation and data entry.

Proactive problem-solving skills and a customer-centric approach to resolving inquiries and issues.

Serve as the primary point of contact for customer inquiries via phone, email, and in-person, addressing questions related to shipments, tracking, and service offerings.

Process and manage customer orders and shipment bookings accurately, ensuring all details are captured for efficient logistics coordination.

Prepare and review essential import/export documentation, including bills of lading, customs declarations, and commercial invoices, ensuring compliance with regulations.

Liaise with internal departments (operations, warehouse, sales) and external partners (carriers, customs brokers) to ensure smooth cargo movement and timely delivery.

Proactively communicate shipment status updates, potential delays, and any issues to customers, providing solutions and managing expectations.

Maintain and update customer records and shipment information in the company's system, ensuring data accuracy and completeness for reporting and analysis.

Assist in resolving customer complaints and issues efficiently and professionally, escalating complex problems to supervisors when necessary.

Provide support in understanding and navigating customs procedures and requirements for various types of cargo and destinations.

Contribute to a positive customer experience by demonstrating excellent communication, problem-solving, and interpersonal skills in all interactions.