Keep stock accurate and in sync across our website, TikTok and future marketplaces so we never oversell
Make sure orders always ship on time and stock stays accurate, so our marketplace accounts stay in good standing and avoid platform penalties
Get ready for peak and campaign days (payday, 11.11, 12.12 and platform campaigns) — enough stock and manpower to keep dispatch on time under the surge
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Liaise with internal departments (operations, warehouse, sales) and external partners (carriers, customs brokers) to ensure smooth cargo movement and timely delivery.
Proactively communicate shipment status updates, potential delays, and any issues to customers, providing solutions and managing expectations.
Maintain and update customer records and shipment information in the company's system, ensuring data accuracy and completeness for reporting and analysis.
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Provide administrative and operational support to ensure efficient daily business operations.
Perform any other duties assigned by the Superior from time to time.
Prepare and generate Delivery Orders, Sales Invoices, Quotations, Contracts and other related documents accurately. Ensure all documents are properly prepared and filed.
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Asset & Vehicle ManagementTrack and manage company assets, including PDA devices.Oversee vehicle management, ensuring proper maintenance, fuel usage, and availability for daily operations.
Driver Management & Pickup ProcessSupervise and coordinate drivers to ensure efficient pickup operations.Ensure adherence to SOPs for the pickup process, including scanning and parcel handling.
Seller & Partner ManagementManage expectations and communication with sellers and partners regarding pickup arrangements.Address and resolve any pickup-related concerns or escalations.
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Keep stock accurate and in sync across our website, TikTok and future marketplaces so we never oversell
Make sure orders always ship on time and stock stays accurate, so our marketplace accounts stay in good standing and avoid platform penalties
Get ready for peak and campaign days (payday, 11.11, 12.12 and platform campaigns) — enough stock and manpower to keep dispatch on time under the surge
...
Ensure strict adherence to all safety regulations and compliance standards within the warehouse environment, conducting regular safety checks and promoting a safety-first culture.
Coordinate logistics and transportation of materials to and from the construction sites, optimizing delivery schedules and routes.
Manage material handling equipment and ensure its proper maintenance and safe operation.
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Manage supplier performance in relation to delivery reliability, quality, cost and responsiveness, and challenge suppliers when commitments or service levels are not acceptable.
Oversee local and overseas ordering, shipment schedules, import/export arrangements, customs clearance and regulatory documentation.
Oversee warehouse operations, inbound and outbound planning, route coordination, delivery schedules, space utilisation and inventory accuracy.
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Coordinate with Procurement on incoming bulk or high-value shipments and work with relevant departments to forecast material storage and dispatch requirements.
Monitor warehouse operating costs including overtime, equipment repairs and consumables, and support staff performance appraisal.
Oversee daily receiving, storage, stock movement and material dispatch activities.
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