d) Correspond with customers via email on claim matters such as the status or progress of the claim as well as any other queries. Job holder must consult HOU, HOD and/or the Department’s Legal Advisor before responding to the customer, depending on the complexity of the case.
e) Attend to walk-in customers and/or communication via phone calls regarding claim matters.
f) Share knowledge or feedback on process improvement with team members and relevant staff in the Company to enhance their skills and competencies which can ensure error-free and timely task execution.
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Process incoming and outgoing shipments, verifying quantities and ensuring proper documentation for inventory control purposes.
Communicate effectively with Mandarin-speaking suppliers and customers regarding invoicing and inventory matters, resolving queries and providing support as needed.
Utilize inhouse software to create and maintain invoices, inventory levels, and related data, generating reports as required.
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Sales Techniques
Client Relationship Management
Property Knowledge
Negotiation Skills
Communication Skills
Lead Generation
Market Research
Time Management
Problem Solving
Customer Service
Persuasion Skills
Collaborate with other DIS Units, other Functions, and third parties in annual security posture assessment exercise to ensure closure for all security gaps discovered by the respective custodians within the committed timeline.
Communicates with stakeholders for projected business growth to ensure the network is operating at optimum performance for the business.
Establishes Level 2 maintenance and support contract with network and security vendors that incorporates service level and scheduled maintenance to maximize the availability, reliability and integrity of the apps.
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Communication Skills
Sales & Negotiation
Customer Service
Cold Calling
Lead Generation
Telemarketing
Relationship Building
Persuasion Skills
Time Management
Problem Solving
Microsoft Office (Basic)
CRM System (Optional)
Teamwork