Customer Service
Interpersonal Skills
Communication Skills
TikTok
Sales
Lead Generation
Content Creation
Editing
Copywriting
Time Management
Team Management
Provide regular market and competitors information in monthly reporting: To provide and support the sales teams as well as management with accurate market information, feedback and competitors activities.
Ensure sales collection efficiency: To monitor and assist Credit Control department on collection for receivables within credit terms promptly for area of responsibility.
Ensure clearance of slow moving stocks: To support inventory in clearance of slow moving stocks in area of responsibility.
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To assist Operation Executive / Operation Manager coordinate and communicate with HQ backend to ensure daily, weekly or monthly routine duties complete as per schedule
Assist Operation team to prepare stock take with make sure outlet planogram is updated and ensure outlet stock take accomplish as planning
Assist to handle customer inquiries or complaints in a polite manner
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Sales Planning & Forecasting: Lead annual sales planning, budgeting, forecasting, and demand planning to ensure alignment with the Company's strategic and financial objectives.
Team Leadership & Talent Development: Lead, coach, and develop a high-performing sales organisation by strengthening employee capability, engagement, succession planning, and leadership development.
Financial Accountability: Manage sales budgets, trade investments, operating expenses, and profitability to maximise return on investment and achieve financial targets.
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Sales Strategy
Commercial Leadership
Business Performance Management
Channel Development
Sales Planning
Forecasting
Team Leadership
Talent Development
Financial Accountability
Market Intelligence
Business Development
logistics
warehouse management
leadership
TCP/IP
VLAN
VPN
routing & switching
Cisco
Fortinet
Ubiquiti
Windows Server
Active Directory
Linux
VMware
Hyper-V
SQL Server
MySQL
troubleshooting
problem-solving
teamwork
Stock Tracking
Carry Goods
Inventory Control
Stock Count
Recording
Allocating Storage Space
Use Computerized Systems
Forklift Driving License
Quality Control on Goods
Accurately document all customer interactions, feedback, and resolutions in the Customer Relationship Management (CRM) system, ensuring data integrity and providing insights for service improvement.
Collaborate with internal departments, such as sales, logistics, and technical support, to address complex customer needs and ensure seamless service delivery.
Develop and maintain a comprehensive understanding of the company's product portfolio and service offerings to effectively answer customer questions and provide relevant recommendations.
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Perform cost estimation based on drawings, specifications, and site requirements
Generate Bill of Quantities (BOQ) and ensure accuracy for proposal submissions
Prepares cost estimates by studying blueprints, plans, and related customer documents; consulting with engineers, and other professional and technical personnel.
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Executed orders in the factory to ensure product quality & on-time shipments.
Provide support to the Head of Sales Department (Export division) by assisting with order processing, tracking and fulfilling orders and providing customer service.
Collaborate with other departments to ensure timely and accurate delivery of products and required documents to customers.
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