Inbound call
Outbound call
Sales & Marketing
Aftersale Service
Customer Support
Customer Experience
Customer Care
Call Center Management
Customer service
Customer Feedback
Handle cash and card transactions accurately, process payments, and provide customers with receipts. Maintain the cash register and balance cash drawer at the end of each shift.
Keeping FOH and shared kitchen area clean and organized, including wiping tables, sweeping floors, and sanitizing high-touch surfaces and maintaining cleanliness and orderliness in the coffee preparation area.
Promote café specials, new coffee blends, and additional menu items to customers. Upsell supplementary items such as pastries, desserts, or merchandise to enhance the customer experience and increase sales.
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Manage employee relations issues, including conflict resolution, disciplinary actions, and grievance procedures, fostering a positive and productive work environment.
Drive employee development initiatives through training programs and performance management systems, supporting career growth and enhancing overall organizational capabilities.
Utilize HRIS systems for efficient data management, reporting, and analysis to support HR decision-making and strategic planning.
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Human Resources Management
Recruitment
Employee Relations
HR Policies and Procedures
Talent Acquisition
Performance Management
Compensation and Benefits
HRIS Systems
Onboarding
Training and Development