[Advantage] Diagnose and repair washing machine (top & front-load, non-inverter and inverter) and refrigerator (non-inverter and inverter), chiller, freezer, dryer, water heater, dishwasher, TV, and install water dispenser
Able to work independently at customer site
Able to follow company instructions to provide necessary appliance faulty evidences (e.g. take picture & videos) and write comprehensive report for repair works
...
Repair and Service Aircond
Repair and Service Washing Machine
Repair and Service Refrigerator
Repair and Service TV
Install Aircond
Brazing
Basic Electrical and Plumbing skill
[Advantage] Diagnose and repair washing machine (top & front-load, non-inverter and inverter) and refrigerator (non-inverter and inverter), chiller, freezer, dryer, water heater, dishwasher, TV, and install water dispenser
Able to work independently at customer site
Able to follow company instructions to provide necessary appliance faulty evidences (e.g. take picture & videos) and write comprehensive report for repair works
...
Repair and Service Aircond
Repair and Service Washing Machine
Repair and Service Refrigerator
Repair and Service TV
Install Aircond
Brazing
Basic Electrical and Plumbing skill
• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
...
Communication
Verbal Communication
Logical Thinking
Attention to Detail
Problem Solving
Team Spirited
Responsible
Positive
Fast learner
Self-driven
Self-motivation
Proactive
Computer Hardware
Server Management
Local Area Network (LAN)
Wide Area Network (WAN)
Wi-Fi
Active Directory
Software Testing
Firewall
Virus Protection
Application Support
Application Security
IT Infrastructure
Troubleshooting
• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
...
Managing incoming calls and messages, responding promptly, and sending reminder calls or WhatsApp messages one or two days before appointments for confirmation.
Any other duties assigned by Management from time to time.
Ensuring the front desk and waiting area are clean and tidy, free from odors.
...
Managing incoming calls and messages, responding promptly, and sending reminder calls or WhatsApp messages one or two days before appointments for confirmation.
Any other duties assigned by Management from time to time.
Ensuring the front desk and waiting area are clean and tidy, free from odors.
...