Drives resolution of invoice mismatches, fostering collaboration with peer departments to eliminate recurring issues and strengthen end-to-end process integrity.
Monitors blocked invoice trends, leading root cause analysis and initiating cross-functional elimination projects with Procurement, Accounts Payable, Record-to-Report, IT, and other stakeholders.
Acts as the first line of support for PtP systems inquiries, ensuring timely resolution of ServiceNow tickets and reinforcing system reliability....
Training & Onboarding: Conduct onboarding, operational training, and guidance for new joiners and branch staff on standard operating procedures (SOPs) whenever required.
Audit & On-Site Support: Travel to various branch locations to conduct operational audits, provide hands-on branch support, and ensure service quality standards are met.
Communication & Query Management: Respond promptly and professionally to internal operational queries via email and corporate communication platforms....