Manage foreign-worker matters, including recruitment, quota applications, work permits, medical examinations, accommodation, insurance, bank accounts, repatriation and liaison with agents and government authorities.
Handle employee misconduct, grievances, investigations, due inquiries and domestic inquiries while ensuring fair and proper procedures.
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Handle HR administration by maintaining employee records, job descriptions, HR databases, onboarding materials, and supporting payroll-related system issues through HR Central ticket management.
Manage contract workforce administration, including maintaining contract worker records, verifying invoices, tracking manpower movement, and liaising with labour agencies.
Prepare and submit government-related documentation, including SOCSO (PERKESO) claims for local and foreign employees, and follow up on claim status.
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Coordinate Performance Management System activities and support the development of competency frameworks, competency assessments and employee development requirements.
Manage and coordinate employee relations matters, including disciplinary documentation, investigations, Performance Improvement Plans (PIP) and advisory support to employees and line managers.
Review and improve HR policies, SOPs, processes, controls and documentation to ensure compliance with company requirements, employment legislation, regulatory requirements and HR governance standards.
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Respond to all job requests within 30 minutes to 1 hour, depending on criticality, and complete tasks accordingly. Assist facility technicians and follow up closely.
Support training plans and materials, verifying that activities are performed according to documented work instructions.
Assist with authority and regulatory audits, annual inspections, and statutory license renewals, including DOSH, DOE, BOMBA, SPKA, KPDNKK, and system application licenses.
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