helpdesk jobs in Kuala Lumpur

Showing 39 jobs results for "helpdesk" in Kuala Lumpur

 
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MYR2,500 - MYR3,500 Per Month

KL City, Kuala Lumpur

  • Manage and troubleshoot problems/incidents promptly following established procedures
  • Escalate service issue and generate support tickets and schedule onsite support
  • Escalate unresolved tickets to the next level support team ...
Posted
an hour ago
MYR3,800 - MYR4,500 Per Month

KL City, WP Kuala Lumpur

  • Creating and maintaining strong relationships with company partners and external stakeholders.
  • Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
Posted
3 days ago
MYR3,800 - MYR4,500 Per Month

KL City, WP Kuala Lumpur

  • Creating and maintaining strong relationships with company partners and external stakeholders.
  • Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
Posted
7 days ago
MYR3,800 - MYR4,500 Per Month

KL City, WP Kuala Lumpur

  • Creating and maintaining strong relationships with company partners and external stakeholders.
  • Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
Posted
8 days ago
MYR3,800 - MYR4,500 Per Month

KL City, WP Kuala Lumpur

  • Creating and maintaining strong relationships with company partners and external stakeholders.
  • Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
Posted
17 days ago
MYR3,800 - MYR4,500 Per Month

KL City, WP Kuala Lumpur

  • Creating and maintaining strong relationships with company partners and external stakeholders.
  • Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
Posted
17 days ago
MYR3,800 - MYR4,500 Per Month

KL City, WP Kuala Lumpur

  • Creating and maintaining strong relationships with company partners and external stakeholders.
  • Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
Posted
9 days ago
Undisclosed

KL City

  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on the priority.
  • Modify configurations, utilities, software default settings, etc. for the local workstation.
  • 1st Level Support for ...
Posted
8 days ago

ADVANCE JUPITER SDN. BHD.

Undisclosed

KL City

  • Handle 1st and 2nd level support on desktops, servers and network related issues via phone and remote
  • Manage and troubleshoot problems/incidents promptly following established procedures
  • Escalate service issue and generate support tickets and schedule onsite support ...
Posted
10 days ago
MYR3,000 - MYR3,500 Per Month

KL City

  • 3. Location : UOA Corporate Tower, Avenue 10, The Vertical,Bangsar South City, No. 8, Jalan Kerinchi
  • 4. Working hours / Shift : 9 AM to 6 PM
  • 5. No night calls or support required ...
Posted
10 days ago
MYR3,000 - MYR3,500 Per Month

KL City

  • 3. Location : UOA Corporate Tower, Avenue 10, The Vertical,Bangsar South City, No. 8, Jalan Kerinchi
  • 4. Working hours / Shift : 9 AM to 6 PM
  • 5. No night calls or support required ...
Posted
10 days ago
MYR3,000 - MYR5,000 Per Month

KL City

  • Follow up closely with customers to ensure full resolution of issues.
  • Deployment of service releases, patches, requests and customizations.
  • Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached. ...
Posted
9 days ago
MYR3,000 - MYR5,000 Per Month

KL City

  • Follow up closely with customers to ensure full resolution of issues.
  • Deployment of service releases, patches, requests and customizations.
  • Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached. ...
Posted
9 days ago
Undisclosed

KL City

  • Team work with GIS Support team in handling and solving all the case according to SLA.
  • Mentoring and Guiding helpdesk team based on the management direction.
  • Make sure all tickets are logged and resolved on time. ...
Posted
11 days ago
MYR3,800 - MYR5,500 Per Month

KL City

  • Perform configuration, installation, troubleshooting maintenance of hardware and software related to: WAN and LAN equipment, physical and virtual servers, VOIP, SIP, SAN and other network equipment.
  • Pro-actively coordinate, track and manage project, services & solution components until full delivery of completed service/solution to customer.
  • Taking ownership of customer issues reported and seeing problems through to resolution. ...
Posted
11 days ago
Undisclosed

KL City

  • job details
  • Job title : IT Helpdesk Analyst(Mandarin Speaker)
  • Location : KL, Malaysia ...
Posted
9 days ago
MYR3,500 - MYR5,500 Per Month

KL City

  • Pro-actively coordinate, track and manage project, services & solution components until full delivery of completed service/solution to customer.
  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Document technical knowledge in the form of notes and manuals. ...
Posted
11 days ago
MYR3,800 - MYR5,500 Per Month

KL City

  • Perform 1st level and 2nd level troubleshooting to customer technical support queries received via email and phone calls.
  • Implement, deploy and support telecommunication hardware, software and solutions to world-class organizations.
  • Perform configuration, installation, troubleshooting maintenance of hardware and software related to: WAN and LAN equipment, physical and virtual servers, VOIP, SIP, SAN and other network equipment. ...
Posted
11 days ago
Undisclosed

KL City

  • Maintain detailed records of daily interactions with customers, procedural documents, reported issues, and completed solutions along with any further actions required of management.
  • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
  • Job Requirements ...
Posted
13 hours ago
MYR2,000 - MYR2,500 Per Month

KL City

  • Wednesday: Evening
  • Thursday: Evening
  • Saturday: Evening
Posted
11 days ago

ADVANCE JUPITER SDN. BHD.

Undisclosed

KL City

  • Handle 1st and 2nd level support on desktops, servers and network related issues via phone and remote
  • Manage and troubleshoot problems/incidents promptly following established procedures
  • Escalate service issue and generate support tickets and schedule onsite support ...
Posted
15 days ago

Glob Pro Brainhunters

MYR3,000 - MYR3,499 Per Month

KL City

  • Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
  • Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
  • Implement applications and software upgrades and troubleshoot any performance issues ...
Posted
16 days ago
MYR3,000 - MYR3,500 Per Month

KL City

  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues
  • Provide quick resolution and excellent customer service
  • Redirect unresolved issues to the next level of support personnel ...
Posted
15 days ago
MYR3,000 - MYR3,500 Per Month

KL City

  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues
  • Provide quick resolution and excellent customer service
  • Redirect unresolved issues to the next level of support personnel ...
Posted
15 days ago
Undisclosed

KL City

  • Maintain detailed records of daily interactions with customers, procedural documents, reported issues, and completed solutions along with any further actions required of management.
  • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
  • Job Requirements ...
Posted
14 days ago
Undisclosed

KL City

  • 2. Respond promptly to inquiries, incidents, and service requests related to the system via various communication channels such as phone, email, or chat.
  • 3. Diagnose and resolve basic technical problems with the system, including login
  • issues, navigation problems, and basic functionality inquiries. ...
Posted
21 days ago
MYR2,500 - MYR3,500 Per Month

KL City

  • Taking ownership of incidents and managing them in a logical and methodical manner.
  • Correctly logging incident and service request, categorizing, prioritizing, and correct group/assignee in line with team procedures.
  • Provide Level 1 support on desktops and standard applications. ...
Posted
21 days ago
MYR2,500 - MYR2,800 Per Month

KL City

  • (2 day off rotational - based on duty roster)
  • Intake :
  • March 2024 (Immediate Hiring) ...
Posted
23 days ago
MYR3,200 - MYR5,500 Per Month

KL City, WP Kuala Lumpur

  • Communication
  • Technical support
  • Computer hardware ...
Fresh Graduates
Posted
2 months ago
MYR3,000 - MYR4,000 Per Month

KL City

  • Answer the call and record detailed information about reported incidents or service requests in the company's ticketing system. Manage these incoming requests and prioritize them based on urgency and impact.
  • Assist with software installation, update, or upgrade remotely whenever necessary.
  • Ensure that all support activities are in line with SLAs and response time commitments. ...
Posted
24 days ago

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