Core Fusion Hiring! Full Time Junior IT in WP Kuala Lumpur, Earn up to MYR 3,800 - Ricebowl

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.

• 2–5 years of experience in IT support, system administration, or helpdesk operations.

• Hands-on experience with Microsoft 365 administration.

• Experience managing devices using Microsoft Intune.

• Familiarity with Lark administration and support is an advantage.

• Experience coordinating with IT vendors and managed service providers.

• Willingness to work on a rotating day and night shift schedule。

• Able to communicate in Mandarin, English and Bahasa Melayu to ensure smooth communicate with the teams and vendors.

IT Systems Administration

• Manage and administer Microsoft 365 services, including Exchange Online, Outlook, Teams, OneDrive, and SharePoint.

• Manage and support the Lark collaboration platform, including user account administration, access control, and troubleshooting.

• Administer Microsoft Intune for device enrollment, application deployment, compliance policies, and endpoint security.

• Create, manage, modify, and deactivate user accounts according to company policies.

• Monitor system performance and ensure the availability of IT services.

End-User Support

• Provide Level 1 and Level 2 technical support for end users.

• Troubleshoot and resolve email-related issues, including Outlook, Exchange Online, and Lark Mail.

• Diagnose and resolve laptop, desktop, printer, network, and application-related issues.

• Support software installation, configuration, upgrades, and patch management.

• Maintain IT asset inventory and device lifecycle management.

Vendor & Service Provider Coordination

• Coordinate with external IT vendors for hardware procurement, software licensing, maintenance, and support services.

• Liaise with server hosting providers, cloud service providers, and internet service providers to resolve infrastructure-related issues.

• Track and follow up on support tickets and service requests with vendors to ensure timely resolution.

• Manage warranty claims and hardware repair processes.

• Security & Compliance Assist in implementing and maintaining IT security policies and controls.

• Monitor endpoint compliance through Microsoft Intune.

• Support user access reviews and security best practices.

• Participate in cybersecurity awareness and incident response activities.

Operations Support

• Participate in rotating night shift and on-call support schedules.

• Monitor critical IT systems and respond to incidents according to established procedures.

• Escalate complex technical issues to senior IT personnel or external vendors when necessary.

• Maintain accurate documentation of IT procedures, configurations, and troubleshooting guides.

• EPF/SOCSO
• Annual Leave
• Medical Leave
• Birthday Leave
• Annual bonus
• Medical insurance
• Overtime pays
• Medical claim
• Work laptop and monitor provided
• 5 working days
• Nightshift Allowance