Build, develop and monitor the skills of Area Managers, Outlet Managers and Sales Assistants, creating clear competency and career development standards for these positions.
Keep retail information accurate and organized by keeping SOPs updated, maintain the operations handbook, keep training records and organize documents accordingly.
Set clear standards for store appearance, customer service, sales, staff behavior, stock handling and daily store routines, and ensure all outlets comply.
Collaborate with sales, product development, and external agencies to create compelling marketing collateral, promotional materials, and point-of-sale materials (POSM) that resonate with the target audience.