Agensi Pekerjaan Smarttrend Sdn. Bhd. Hiring! Full Time Client Service Representative in WP Kuala Lumpur, Earn up to MYR 7,000 - Ricebowl

• Bachelor's Degree in Business, Marketing, IT, Communications, or related disciplines.

• 3–5 years of experience in customer service, account management, renewals, or post-sales/customer success roles.

• Experience in Cloud, SaaS, IT Services, or B2B Technology industries is strongly preferred.

• Good understanding of cloud consumption and billing models is an advantage.

• Strong communication, relationship management, stakeholder management, and commercial awareness.

Proficient in Mandarin and English

Key Responsibilities

• Manage customer relationships and ensure high customer satisfaction.

• Drive customer retention and contract renewals.

• Identify upselling and cross-selling opportunities.

• Monitor account health and proactively manage customer engagement.

• Conduct regular customer meetings and Quarterly Business Reviews (QBRs).

• Coordinate closely with Sales, TAM, Presales, Solutions Architecture, Finance, and other internal stakeholders.

• Annual Leave
• Medical Insurance