Standard Operating Procedures, the QSC exercise is conducted in accordance to the period defined, and working with the outlet team to ensure the corrective actions are completed within the set deadline, and seeking the Café Manager’s assistance when required.
Adhere to the SOP of the service procedures to meet Customer satisfaction.
Fully support the service team to ensure its smooth operations.
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• Attend site meetings and resolve technical / operation issues independently. Monitor and record the progress of site activities.
• To provide IT Technical Support & Consultancy to external and internal users, remotely or on-site. Perform technical troubleshooting to issues reported by customers
Proficient in Microsoft Office
Excek
Word
PowerPoint
Data Entry
Record Keeping
Communication Skills
Filing
Inventory Management
Office Equipment Operation
Assist in administration tasks which includes documentation, filing, correspondences, coordinating & following up on pending matters & business support functions.
Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution.