Assist in the definition, development, and documentation of software’s business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments
Ensure highest level of software application / mobile app availability by troubleshooting, diagnose, respond and resolve software related problem
Generate statistics and write reports for management and/or team members on the status of the support/project/completed/on-going and upcoming task.
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1years of support Experience with G-suite, Office365, endpoint security, Virtual Infrastructure (VMware) Windows and Linux, Active Directory, SCCM troubleshooting, JAMF policies troubleshooting, file and printing services, and shared drives
Administer and maintain company email accounts, software applications, system accounts, and user access permissions in accordance with internal IT policies and security requirements.
Install, configure, update, and maintain operating systems, business applications, and productivity software to support business operations.
Manage end-to-end IT onboarding activities for new employees, including preparation and deployment of IT equipment, email account setup, software installation, user account creation, and system access provisioning.
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