Basic IT Troubleshooting
Application Support
Familiarity with Retail Management Software
Ticketing System
Basic LAN/WAN Networking
Windows OS & Microsoft Office
Hardware & Software Installation
Basic SQL (Added Advantage)
Good Communication Skills
Problem-Solving Skills
+8
Posted
11 days ago
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Mandarin Customer Service Executive (Outbound Call Support)
Monitor database systems to identify and resolve performance issues, bottlenecks, and data inconsistencies.
Collaborate with software developers, data analysts, and system administrators to integrate database solutions into applications and systems, and document database designs, configurations, and processes for knowledge sharing and future reference.
Conduct regular backups, disaster recovery planning, and database maintenance activities, stay updated with emerging database technologies and best practices to drive continuous
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Communication Skill
Time Management
Product Knowledge
Presentation Skill
Sales Support
Customer Service
Order Processing
Communication Skills
Problem-solving
Data Entry
Microsoft Office Suite
Sales Administration
Application Support
IT Support
Troubleshooting
System Administration
Customer Service
Technical Support
Web Development
Application Development
Problem Solving
Attention to Detail
Communication
Verbal Communication
Customer Service
Communication Skills
Problem-Solving
Empathy
Patience
Active Listening
Product Knowledge
MS Office
Indenpendent
Team Player
Positive Attitude
Project Management Support
Executive Support
Administration Management
Organizational Skills
Communication Skills
Document Management
Calendar Management
Microsoft Office
Maintain IT asset inventory, technical documentation, and incident logs.
Ensure compliance with IT policies, procedures, and security best practices.
Support business-related technology projects, including advertising systems, card payment terminals, DuitNow, e-wallet integrations, and other digital initiatives.
...
• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
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Strong English Communication
Analytical Thinking
Analytical
Troubleshooting
Problem-solving skills
Solution-oriented mindset
Microsoft Office Applications
Multitask
Self Motivated
Customer Service
Communication Skills
Problem-Solving
Empathy
Patience
Active Listening
Product Knowledge
Time Management
Adaptability
Conflict Resolution
Administrative Support
Calendar Management
Travel Arrangements
Communication Skills
Confidentiality
Time Management
Organization
Record Keeping
Customer Service
Microsoft Office Suite
Mandarin Chinese
Administrative Support
Business Operations
Cross-functional Collaboration
Market Partner Management
K-Beauty Industry Knowledge
Operations Management