Ensures process consistency through training, guidance, reviews, deep dives, best practice sharing.
Working in collaboration with APAC and Global Configurator, SAP & Siebel teams
Testing and implementation of the new process features and tools through IT releases; support country key users in organizing new feature deployments
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- Respond promptly to customer queries, including feedback, appointment arrangements, and complaints, in accordance with Standard Operating Procedures (SOPs).
- Handle customer support via voice (calls) and professional email communication.
- Provide accurate and comprehensive product and service information to customers.
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- Respond promptly to customer queries, including feedback, appointment arrangements, and complaints, in accordance with Standard Operating Procedures (SOPs).
- Handle customer support via voice (calls) and professional email communication.
- Provide accurate and comprehensive product and service information to customers.
...