Coordinate and facilitate the loan settlement process to help our clients complete their transactions smoothly and with confidence.
Perform routine internal audits on operational files and documents, ensuring all records remain compliant with company standards.
Run post-sales outreach initiatives including follow-up communications, festive wishes, and periodic newsletters, allowing us to keep our brand top of mind.
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Coordinate service-related contracts, tenders, and documentation in support of the technical service team, ensuring accuracy and adherence to process requirements
Manage and maintain tender files and the eligible vendor list, ensuring readiness and compliance for tender submissions
Administrative duties and coordination tasks as required
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Make decisions and execute plans based on performance data to improve operational efficiency such as turnaround time, quality or cost efficiency based on the operational standards.
Measure the effectiveness of all operational approaches and initiatives by placing performance measures to continually monitor the operational performance processes.
Execute the formulation of improved approaches and strategies that facilitate the achievement of operations targets.
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Make decisions and execute plans based on performance data to improve operational efficiency such as turnaround time, quality or cost efficiency based on the operational standards.
Measure the effectiveness of all operational approaches and initiatives by placing performance measures to continually monitor the operational performance processes.
Execute the formulation of improved approaches and strategies that facilitate the achievement of operations targets.
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We are seeking a highly experienced Customer Service Executive to join our team. This role is critical in delivering exceptional customer experiences while managing complex operational processes. You will act as a key point of contact for customers, ensuring smooth transaction processing and maintaining strong professional relationships.
This position is suited for individuals with substantial experience who can work independently, handle non-routine assignments, and contribute to team development.
Prepare, draft, format, and edit documents including memos, presentations, reports, email correspondence, proposals, and official letters with accuracy and attention to detail.
Ensure all documents meet organizational standards in terms of format, consistency, and professionalism.
Maintain communication records and correspondence in an organized and accessible manner.
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