Follow up on instructions, action items, deadlines, and matters assigned by the Executive Director.
Coordinate and communicate with internal departments, senior management, clients, consultants, and business partners on behalf of the Executive Director.
Arrange and prepare for meetings, including schedules, documents, materials, and necessary follow-ups.
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Training & Onboarding: Conduct onboarding, operational training, and guidance for new joiners and branch staff on standard operating procedures (SOPs) whenever required.
Audit & On-Site Support: Travel to various branch locations to conduct operational audits, provide hands-on branch support, and ensure service quality standards are met.
Communication & Query Management: Respond promptly and professionally to internal operational queries via email and corporate communication platforms.
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Design network infrastructure for any new outlet and in charge in cable, switch and router installation.
Handling IT related projects as and when required. Assist in maintaining up-to-date inventory list for IT equipment. Ensure safe-keeping of IT equipment, laptop, desktop.
Assist in preparing ad-hoc reports as and when required
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Ensuring recording data retention and retrieving video footage upon authorized request from time to time. Update CCTV accessing privileges as well required.
Provide assistant and technical support or guidance to cross - functional team members to ensure smooth operations as and when required.
Act under the discretion of the supervisor or superior, especially in complex or critical situations.
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Technical Support & Troubleshooting Skills
Hardware & Software Knowledge
Network & Infrastructure Skills
System Administration Skills
Cybersecurity Awareness
IT Support & User Training
Soft Skills
Training & Onboarding: Conduct onboarding, operational training, and guidance for new joiners and branch staff on standard operating procedures (SOPs) whenever required.
Audit & On-Site Support: Travel to various branch locations to conduct operational audits, provide hands-on branch support, and ensure service quality standards are met.
Communication & Query Management: Respond promptly and professionally to internal operational queries via email and corporate communication platforms.
...