Procurement
Supplier Management
Negotiation Skills
Inventory Management
Vendor Sourcing
Cost Analysis
Purchase Order Processing
Shipment Coordination
ERP System
Microsoft Excel
Problem Solving
Communication Skills
Institutional & VIP Relationship Management: Build and manage a structured client tiering system ; lead high-stakes negotiations with university decision-makers or corporate stakeholders, and personally oversee retention and conflict resolution for strategic VIP accounts。
Data-Driven Operations & CRM Management: Optimize the end-to-end sales cycle from initial lead generation to payment closure ; maintain absolute CRM data integrity and analyze key metrics (conversion rates, regional contributions) to uncover new market opportunities.
Cross-Functional Collaboration & Risk Control: Partner with the marketing team to align local promotions (including targeted social media campaigns like Facebook localized ads) ; coordinate with legal and product teams to review international contracts and mitigate compliance risks.
Direct contractors, subcontractors, and engineers on the entire maintenance aspect.
Supervise and manage the daily operation of facility controls and asset management systems.
Enforce and merge customer engineering, maintenance standards, and requirements into the facility maintenance program and any configuration changes.
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Greet visitors, answer and direct phone calls, and respond to general inquiries, providing excellent customer service and a positive first impression.
Assist with the coordination of office events, meetings, and travel logistics, ensuring smooth execution and timely completion of tasks.
Support the team with various administrative tasks, including photocopying, scanning, mailing, and ordering supplies, contributing to the overall operational efficiency.
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Sales & Follow-up: Proactively promote vehicle accessories and add-ons.Conduct follow-up calls (2-3 weeks post-service) and send service reminders (6 months in advance).
Quality Control & Handover: Perform final inspections on vehicle cleanliness and repair quality.Ensure all customer belongings are secured and explain all performed works during the vehicle handover.
Customer Experience: Manage walk-in, phone, and digital inquiries.Act as a consultant to provide technical advice, resolve complaints, and ensure a positive customer journey.
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Coordination: Act as a key coordinator to ensure all internal company processes run smoothly and efficiently.
Executive Support: Manage the Director’s schedule, arrange travel itineraries, draft business correspondence, record meeting minutes, and assist in internal/external communications.
Finance Support: Handle daily accounting entries, manage Accounts Receivable/Payable (AR/AP), perform bank reconciliations, prepare payment vouchers, and assist in month-end closing.
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