Sales File Governance & Audit PreparednessOversee the closing and verification of sales files, ensuring completeness and readiness for internal/external audits.
Collaborate with internal teams, including sales and logistics, to resolve complex customer issues and escalate problems when necessary to ensure timely resolution.
Support advertising and customer acquisition: Prepare advertising materials, check landing pages and enquiry flows, and compile advertising and lead data.
Handle incoming inquiries from potential and existing clients via phone, email, and in-person, providing prompt and professional responses and directing them to the appropriate sales representative.