PCM Group Global Sdn. Bhd. Hiring! Full Time Customer Relation Executive in Selangor - Ricebowl

• Diploma or Bachelor’s Degree in Marketing, Mass Communication, Business Administration, or equivalent.

• At least three (3) years of working experience in CRM, customer service, and marketing communication. Automotive industry experience is preferred.

• Must be hands-on, detail-oriented, and dedicated.

• Independent and able to work under pressure in a multitasking environment.

• Ability to interact with all levels of people to address arising issues.

• Fluent in written and spoken English and Bahasa Melayu.

• Customer-oriented with the ability to interact with people effectively.

• Dynamic interpersonal skills with the ability to manage a team.

• Responsible, meticulous, and possess a good working attitude.

• Strong interpersonal and communication skills.

• Possess own initiative and able to work independently under pressure.

Key Responsibilities:

1. Oversee Order Management & Documentation
Supervise and ensure accuracy in sales order processing, official receipt issuance, and documentation compliance.

2. Regulatory Compliance & Vehicle Registration Management
Ensure timely submission of e-Hakmilik and e-Daftar for new vehicle sales in line with JPJ and regulatory requirements.

3. Sales File Governance & Audit Preparedness
Oversee the closing and verification of sales files, ensuring completeness and readiness for internal/external audits.

4. Insurance Management & Strategic Partnerships
Oversee issuance of insurance cover notes and ensure all policies align with customer requirements and company standards.

5. Customer Assurance & Renewal Strategy
Design and implement customer follow-up and renewal strategies to drive retention and customer satisfaction.

6. Operational Excellence & Continuous Improvement
Identify gaps in sales administration processes and recommend improvements for efficiency, accuracy, and compliance.

7. Leadership & Stakeholder Engagement
Support management in strategic planning, reporting, and decision-making for sales administration.

8. Customer Relations & Engagement
Monitor and analyze customer feedback, addressing escalated concerns and ensuring timely resolution.

9. Events and Roadshows
Plan and execute events or roadshows in a timely manner. Ensure to achieve leads and order targets.

10. Merchandise Management
Ensure to always do stock check on all merchandise in a timely manner for both Lexus Outlets and replenish as and when needed.

11. Outlet Management
Ensure outlet is always up to standard and ensure continuous housekeeping including F&B, cleanliness and vehicle conditions.

12. Undertake Ad-Hoc Duties as Assigned
Undertake any other assignments as required and perform additional duties assigned by superiors when necessary.

• Training Provided
• EPF/SOCSO
• Medical Card