Maintains a positive, empathetic and professional attitude towards customer
Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
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Smooth shipment arrangements with close follow up to shipment completion.
Liaising and timely respond with various stakeholders such as shippers, oversea agents, co-loaders, commercial teams and export operations personnel, airlines, transporter, warehouse, VCC (permit), insurance and fumigation via phone call, texts and emails.
Arrange collection of cargoes from shipper premises with transporters.
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