Serve as a primary point of contact for customer inquiries, providing excellent customer service and resolving issues related to orders, products, and deliveries.
Assist with the preparation and processing of invoices, purchase orders, and other financial documents, liaising with the accounts department as needed.
Labour & Utility Cost ControlMonitor and control labour and utility expenses according to company benchmarks, with a target of keeping combined Labour & Utility Cost within 13%.
Implementation, Training, Troubleshooting, and Testing on Software App, providing expert advice and solutions to customer issues, and ensuring all tickets are resolved promptly and to the client's satisfaction.