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1,000+ Customer Support Jobs in Federal Territory - September 2026 - High Salaries
Showing 1,091 jobs results for
"customer support"
in Federal Territory
Never miss any updates for Customer Support jobs in Federal Territory
Manage Alert
Undisclosed
KL City
- Act as the voice of the customer in internal engagements with Product, Technology, and Marketing teams, feeding front line insights into product and process decisions.
- Ensure all KPIs, SLAs, and AHT targets consistently meet or exceed prescribed standards, with regular monitoring, reporting, and corrective action where needed.
- Own and continuously refine the Case Management System (CMS), telephony systems, and IVR configurations to streamline customer engagements, reduce handling effort, and enable faster, more accurate case routing and resolution. ...
Posted
5 days ago
Undisclosed
KL City
- Provide timely, empathetic support for non-complex inquiries across assigned channels (voice, chat, live messaging, email, social media, etc.), using SOPs, macros, and knowledge articles to resolve issues while meeting CSAT, quality, and productivity targets.
- Authenticate customers, document interactions accurately in CRM, and escalate issues outside Tier 1 scope with clear notes and context.
- Adhere to compliance, privacy, and security requirements, flag recurring issues or content gaps, and participate in coaching and training. ...
Posted
8 days ago
Undisclosed
KL City
- Identify technical or complex issues and escalate them to the appropriate teams, including Technical Support, Funding, Risk, Compliance, and other specialists.
- Document cases clearly and accurately in the CRM, ensuring all relevant technical details and troubleshooting steps are recorded.
- Guide clients through platform functionality and provide clear instructions on resolving common technical issues. ...
Posted
12 days ago
Undisclosed
KL City
- Assist with technical troubleshooting within the FastJobs platform
- Manage advertiser accounts, handle administrative tasks, and generate reports
- Moderate ad content to ensure compliance with MOHR Guidelines ...
Posted
12 days ago
MYR2,500 - MYR2,500 Per Month
Bangsar South
- Allowance: RM250.00 (Applicable on 2nd month onwards)
- Working Hours: (Monday – Friday) Including Public Holidays
- - 8:00 AM – 5:00 PM ...
Posted
12 days ago
Undisclosed
KL City
- Manage tasks within given time frames and delivering high-quality work
- University student or graduate currently undergoing/completed a Bachelor's Degree in any field, with an interest in customer support, business operations and technology.
- Excellent communication skills with the ability to build rapport with clients from a wide range of backgrounds ...
Posted
11 hours ago
MYR1,050 - MYR1,050 Per Month
KL City
- Follow up with customers to ensure their technical issues are resolved to their satisfaction.
- Monitor applications and processes to ensure they are functioning correctly, take necessary actions based on protocols.
- Provide accurate and detailed information about IT products and services. ...
Posted
8 days ago
Undisclosed
KL City
- Identify recurring customer issues and drive process, SOP, and workflow improvements
- Develop and maintain troubleshooting guides, SOPs, and Knowledge Base content
- Support the optimisation of AICC, AI chatbot, routing logic, and customer support automation ...
Posted
8 days ago
Beyondsoft Malaysia
Undisclosed
KL City
- Provide customer service to players via live chat, emails, tickets, app-store review etc., to improve users' satisfaction.
- Respond to players‘ inquries, and deal with complaints; escalate to headquarter team if neccessary.
- Collect and summarize players' suggestions, conduct user research upon business needs. ...
Posted
12 days ago
MYR3,800 - MYR4,400 Per Month
KL City
- Escalate complex cases to the relevant teams and ensure timely resolution.
- Meet individual and team service quality, productivity, and customer satisfaction targets.
- Collaborate with internal teams to improve customer support processes and service delivery. ...
Posted
20 days ago
MYR3,500 - MYR4,000 Per Month
KL City
- Escalate complex cases to the relevant teams and ensure timely resolution.
- Meet individual and team service quality, productivity, and customer satisfaction targets.
- Collaborate with internal teams to improve customer support processes and service delivery. ...
Posted
20 days ago
MYR2,200 - MYR2,200 Per Month
KL City
- Investigate and resolve customer complaints with empathy and efficiency
- Work closely with internal departments to resolve complex issues
- Escalate unresolved matters and follow up until full resolution ...
Posted
5 days ago
Undisclosed
KL City
- · Phone support and log customer(s) queries and issues.
- · Conduct on-site Requirement Study, compile Requirement Study file and prepare Gap Analysis Report.
- · Conduct on-site training for end-users. ...
Posted
12 hours ago
Undisclosed
KL City
- Investigate and resolve customer complaints with empathy and efficiency
- Work closely with internal departments to resolve complex issues
- Escalate unresolved matters and follow up until full resolution ...
Posted
8 days ago
MYR2,800 - MYR3,300 Per Month
KL City
- Quick Problem-solving Skills and the ability to think on your feet in high-pressure situations.
- A team player with a positive attitude and willingness to collaborate with colleagues.
- Flexibility to work on rotating shifts, including day and swing shifts, as required. ...
Posted
12 days ago
Undisclosed
KL City
- Send timely reminders for subscription renewals; prepare test plans, test cases, and test scripts for software components to ensure high-quality software releases.
- Assist with account creation, menu setup, and processing of additional information provided by customers.
- Rotate on-call duties during off-hours to handle emergency issues. ...
Posted
12 days ago
Undisclosed
KL City
- · Phone support and log customer(s) queries and issues.
- · Conduct on-site Requirement Study, compile Requirement Study file and prepare Gap Analysis Report.
- · Conduct on-site training for end-users. ...
Posted
12 days ago
MYR3,000 - MYR4,000 Per Month
KL City
- • Mandarin and English required
- • Fresh graduates are welcome
- • Forex or financial experience is an advantage ...
Posted
12 days ago
MYR3,000 - MYR4,000 Per Month
KL City
- • Mandarin and English required
- • Fresh graduates are welcome
- • Forex or financial experience is an advantage ...
Posted
12 days ago
DREAMS LANGUAGE ACADEMY
MYR3,000 - MYR4,500 Per Month
KL City
- Develop and review operational projects, plans, campaigns and timeline
- Lead & propose continuous improvement initiatives across Education & Customer Support processes
- To prepare weekly performance analysis & strategic reporting ...
Posted
12 days ago
Undisclosed
KL City
- Maintain accurate records of customer interactions
- Follow established processes and service standards to deliver a positive customer experience
- Must hold a valid Japanese Passport ...
Posted
12 days ago
MYR4,500 - MYR5,000 Per Month
KL City
- Shift :5days in a week
- Edu : SPM and above
- Location :KL SENTRAL ...
Posted
20 days ago
MYR2,000 - MYR3,000 Per Month
KL City
- Assist customers with basic questions related to tickets, bookings, purchases, products, services, and general arrangements.
- Escalate complicated or sensitive matters to the supervisor or management team when required.
- Follow up with customers on pending enquiries, requests, complaints, bookings, or service related matters. ...
Posted
16 days ago
Undisclosed
KL City
- Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
Posted
21 days ago
Undisclosed
KL City
- Manage User system access for various applications.
- Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
- Ensure all incidents are managed in accordance with targets set out in SLA. ...
Posted
21 days ago
MYR5,500 - MYR8,000 Per Month
KL City
- Stay updated with new updates, process changes and updates.
- Maintain Exemplary Attendance and Punctuality
- Any Ad-hoc responsibilities as designated by the supervisor ...
Posted
21 days ago
Savior Artigos Texteis Lda
Undisclosed
KL City
- Customer Care: Assist customers with inquiries regarding post-orders, delivery timeframes, order status changes, payments, product pre-orders, and general questions.
- Technical Troubleshooting: Utilize logical and analytical skills to isolate, troubleshoot, and resolve complex product issues in real-time.
- Quality Assurance: Deliver exceptional interactions that meet or exceed client standards for call audits, quality reports, and customer satisfaction (CSAT). ...
Posted
9 days ago
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