Manage client inquiries via multiple channels (phone, email, in-person) with professionalism and efficiency, providing accurate information about services, treatments, and appointment scheduling.
Outlet Engagement & Service Excellence: Engage regularly with outlet teams and Area Managers to communicate customer experience initiatives, reinforce service standards and follow through on the implementation.
Effectively communicate product features, benefits, and usage instructions to customers, leveraging comprehensive product knowledge to answer questions and overcome objections.
Process customer transactions accurately and efficiently at the point of sale, including handling cash, credit card payments, and any applicable loyalty programs.