Changsong Nutrimed Hiring! Full Time Customer Service Executive in WP Kuala Lumpur, Earn up to MYR 6,000 - Ricebowl

Minimum of 3-5 years of proven experience in a customer-facing role, preferably within the wellness, healthcare, or service industry.

Demonstrated expertise in client relationship management, with a track record of building and maintaining strong, long-term customer relationships.

Excellent verbal and written communication skills in English, Mandarin, and Bahasa Malaysia, enabling effective interaction with a diverse clientele.

Proficiency in problem-solving and conflict resolution, with the ability to address customer inquiries and issues promptly and efficiently.

Experience in sales support, including understanding customer needs, providing product/service information, and facilitating sales processes.

Familiarity with customer service software and CRM systems is highly desirable.

Ability to work effectively in a team environment and contribute to a positive company culture.

A genuine passion for wellness and a desire to help clients achieve their health goals.

Strong organizational and time-management skills to handle multiple tasks and prioritize effectively in a fast-paced environment.

Serve as the primary point of contact for clients, building and maintaining strong, long-lasting relationships to ensure customer satisfaction and retention.

Proactively engage with clients to understand their needs, provide tailored solutions, and address any concerns or issues that may arise, ensuring a seamless and positive experience.

Collaborate with internal teams, including sales and medical staff, to coordinate client services and ensure that all client requests and requirements are met efficiently and effectively.

Manage client inquiries via multiple channels (phone, email, in-person) with professionalism and efficiency, providing accurate information about services, treatments, and appointment scheduling.

Support the sales team by providing detailed product/service information to potential clients, assisting with inquiries, and facilitating the onboarding process for new clients.

Gather and analyze customer feedback to identify areas for improvement in service delivery and contribute to the development of strategies that enhance the overall customer journey.

Maintain accurate and up-to-date client records in the CRM system, ensuring all interactions and relevant information are documented for future reference and reporting.