- Jalan Ampang Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50450

Working Location
Job Description
Requirements
luent in Mandarin and English, both written and spoken.
Previous BPO, Contact Centre, or Customer Service experience is preferred.
Strong communication and problem-solving skills.
Customer-oriented with a professional attitude.
Able to work in a fast-paced environment.
Willing to work on rotational shifts, where applicable.
Responsibilities
Handle customer enquiries through calls, emails, and/or chat in a professional manner.
Provide accurate information and effective solutions to customer enquiries.
Handle customer complaints and concerns while maintaining a high level of customer satisfaction.
Follow company processes, policies, and service standards.
Maintain accurate records of customer interactions in the system.
Work closely with internal teams to resolve customer issues when required.
Achieve assigned customer service, quality, and productivity KPIs.
Benefits
LRT - AMPANG PARK
0.1 km
MRT - AMPANG PARK
0.1 km
MRT - PERSIARAN KLCC
0.4 km
LRT - KLCC
0.5 km
LRT - DAMAI
0.8 km
MRT - CONLAY
1.0 km
MRT - RAJA UDA
1.2 km
LRT - KAMPUNG BARU
1.3 km
MRL - RAJA CHULAN
1.4 km
MRL - BUKIT NANAS
1.5 km
LRT - DATO' KERAMAT
1.6 km
MRT - BUKIT BINTANG
1.7 km
MRL - BUKIT BINTANG
1.7 km
LRT - DANG WANGI
1.8 km
MRT - TUN RAZAK EXCHANGE
2.0 km
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