Chimo Life Hiring! Full Time Customer Service Executive in 43300, Earn up to MYR 3,500 + additional compensation - Ricebowl

Proven experience as a Sales and Customer Service Executive, preferably in the healthcare or wellness industry.

Demonstrated ability to manage online sales channels and drive revenue growth through effective sales strategies.

Excellent communication and interpersonal skills, with the ability to build rapport and maintain strong customer relationships.

Proficiency in product knowledge related to health and lifestyle products, enabling effective customer consultation and sales.

Experience with Customer Relationship Management (CRM) systems for tracking leads, managing customer interactions, and analyzing sales data.

Skilled in cross-selling and up-selling techniques to maximize sales opportunities and customer satisfaction.

Strong problem-solving abilities to address customer inquiries, concerns, and issues promptly and effectively.

Fluent in English and Mandarin, both written and spoken, to cater to a diverse customer base.

Ability to work independently and as part of a team in a fast-paced online environment.

Familiarity with online sales platforms and digital marketing tools is a plus.

Engage with potential and existing customers through various online channels (e.g., website chat, social media, email, phone) to understand their needs and provide information about Chimo Life's health and lifestyle products.

Proactively identify sales opportunities by actively listening to customer inquiries, assessing their requirements, and recommending suitable products that align with their wellness goals.

Build and maintain strong, long-lasting customer relationships by providing exceptional post-sales support, addressing concerns promptly, and ensuring a positive overall customer experience.

Effectively communicate product features, benefits, and usage instructions to customers, leveraging comprehensive product knowledge to answer questions and overcome objections.

Process online orders accurately and efficiently, ensuring all customer details and payment information are handled with confidentiality and adherence to company policies.

Collaborate with the marketing team to provide customer feedback and insights that can inform sales strategies and product development for the Malaysian market.

Achieve and exceed monthly sales targets by implementing effective cross-selling and up-selling techniques, tailored to individual customer needs and preferences.