Resolves all complex enquiries from the clients and ensures customer satisfaction.
Handling an ISO related documents / report such as customer satisfaction survey (local), customer complaint record etc.
Monitor order from customer that having some outstanding payment, identify status of the outstanding payment and to advice customer service team on the next steps.
...
t plays a crucial role in ensuring customer satisfaction and maintaining positive relationships between the company and its clients. This position involves providing exceptional service and support to customers, addressing inquiries, resolving issues, and promoting a positive brand image. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach. They will collaborate with internal and external teams to meet the company's goals and ensure adherence to organizational policies and procedures.