You'll be handling customer inquiries for our brand across your assigned market - tickets, order issues, social comments, email queries, and anything in between. Our CS team aims to resolve customer queries fast, communicate clearly, and protect the trust we've built with our customers.
You'll work within our helpdesk systems, follow established SOPs, and coordinate directly with our fulfillment partners when orders need intervention.
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A Customer Service Officer (CSO) is responsible for ensuring customer satisfaction and efficient service delivery by handling customer enquiries, resolving issues, and maintaining accurate records. The key roles and responsibilities include: