Send timely reminders for subscription renewals; prepare test plans, test cases, and test scripts for software components to ensure high-quality software releases.
Generating quotes using established quotations processes and tools (SAP and other relevant business platforms) meeting company standard turn-around targets
Maintain the highest standards of service quality in every interaction. Through professional communication and a patient, solution-oriented approach, you will build trust, strengthen user loyalty, and uphold our commitment to excellence in customer support.
Provide break-fix support including, but not limited to, machine inspection, system checklist creation, preventive maintenance, troubleshooting and replacement of hardware level, troubleshooting of operating system, incident ownership and customer management