The role ensures accurate transaction processing, excellent customer experience, adherence to compliance standards, and contributes towards branch deposit growth through proactive cross-selling of banking products.
Liaise with demand planning team to get updated customer’s Forecast and follow up with customers on the left to book and working with sales to update the forecast whenever needed.
Order Management - Process purchase orders, sample request and/or approved return request and follows through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications etc.)
Send timely reminders for subscription renewals; prepare test plans, test cases, and test scripts for software components to ensure high-quality software releases.