Daythree Hiring! Full Time Customer Service (banking) in Selangor - Ricebowl

Role Description This is a full-time, on-site Customer Service (banking) role based in Subang Jaya.

• The role involves
• handling inbound and outbound customer inquiries related to banking products and services via phone, email, and other communication channels.
• Resolve account-related questions, assist with transactions, and guide customers through digital banking tools while ensuring compliance with bank procedures.
• Documenting interactions accurately, escalating complex issues when necessary, and following up to ensure customer satisfaction.
• Collaboration with team members and adherence to service-level standards are key to delivering a consistent and positive customer experience.

Qualifications

• Strong Customer Service and Customer Support skills to manage inquiries and resolve issues effectively.
• Ability to enhance Customer Experience and maintain high Customer Satisfaction through professional interactions.
• Excellent Phone Etiquette and clear communication skills for handling calls in a courteous and efficient manner.
• Basic understanding of banking products and services, with the ability to learn and adapt to new systems quickly.
• Proficiency in English and other relevant languages is an advantage.
• Comfort working in an on-site, fast-paced environment with rotating shifts, including weekends or public holidays if required.
• Previous experience in banking or contact center roles is mandatory.
• Minimum high school diploma or equivalent; further education in finance, business, or related fields is an added advantage.