Provides customer service reports, escalates open customer issues to management, in order to have a clear, accurate and up to date documentation on company service activities. Logs necessary information on time in CRM system.
To maintain close and frequent contact with all necessary personnel within customer and Nestlé to resolve challenges, issues and queries as they arise.
Assist in handling customer and donor complaints professionally, with patience and empathy, and refer complex or sensitive cases to the Customer Service Executive or Supervisor.