TRISIXTY HIVE SDN. BHD. Hiring! Intern, Customer Experience in Selangor, Earn up to MYR 2,000 - Ricebowl

About Us

360 Haircare is a fast-growing Malaysian premium haircare brand powered by honey and backed by science. We create high-quality products that deliver both immediate and long-term benefits for healthier hair and scalp.

As we continue to grow, we are looking for a friendly, proactive and customer-oriented Customer Experience Intern to support our customer engagement, relationship management and retention activities.

Role Overview

You will support daily customer interactions, social media engagement, customer-focused content creation and CRM activities across our channels.

This role is ideal for someone who enjoys communicating with people, understands social media and is eager to learn how brands build lasting relationships with customers.

You will work closely with the Customer Experience & Retention Manager to deliver positive customer experiences and support initiatives that improve customer satisfaction and loyalty.

Key Responsibilities

Customer Service & Engagement

• Respond to customer enquiries, comments and messages across social media, e-commerce and other customer communication channels.
• Assist customers with product information, usage guidance, orders and general enquiries.
• Handle customer feedback and basic complaints professionally, escalating complex cases when necessary.
• Engage with customers through social media comments, direct messages and relevant brand conversations.
• Maintain friendly, helpful and consistent communication that reflects the brand's values.

Customer-Focused Content

• Create customer-focused content such as FAQs, product tutorials, usage guides and educational videos.
• Develop simple content ideas, scripts and captions based on common customer questions and concerns.
• Assist with filming, editing and preparing short-form content for social media.
• Identify frequently asked questions and customer feedback that can be turned into useful content.
• Coordinate with the marketing team on relevant content requirements.

CRM & Customer Retention

• Assist in maintaining and updating customer records within CRM systems.
• Support customer engagement, follow-up and retention campaigns.
• Help organise customer feedback, purchasing behaviour and other relevant customer information.
• Assist with customer segmentation, loyalty programmes and promotional communications.
• Monitor and report customer responses to engagement and retention initiatives.

Customer Insights & Reporting

• Track recurring customer enquiries, feedback and complaints.
• Assist in preparing simple reports on customer interactions, engagement and service performance.
• Identify customer concerns, suggestions and opportunities for improving the customer experience.
• Share useful customer insights with the team to support product, content and service improvements.

Team & Daily Operations

• Support the Customer Experience & Retention Manager in daily activities and assigned projects.
• Maintain organised records of customer interactions, tasks and follow-ups.
• Coordinate with internal team members to resolve customer issues and ensure timely responses.
• Follow established customer service guidelines and workflows.
• Take initiative in identifying ways to improve customer engagement and daily operations.

Requirements

• Currently pursuing a Diploma or Bachelor's Degree in Marketing, Mass Communication, Communications, Business Administration, Psychology or a related discipline.
• Good written and verbal communication skills in English and Bahasa Malaysia.
• Friendly, patient and comfortable communicating with customers.
• Familiar with social media platforms such as TikTok, Instagram and Facebook.
• Interested in content creation, customer engagement and relationship building.
• Basic organisational skills and attention to detail.
• Willing to learn, receptive to feedback and able to work independently on assigned tasks.
• Proactive, responsible and able to manage tasks according to deadlines.
• Able to work full-time from our office in Cyberjaya during the internship period.

Added Advantages

• Experience creating social media content, particularly short-form videos.
• Familiarity with Canva, CapCut or similar content creation tools.
• Experience managing social media pages, communities or customer enquiries.
• Basic knowledge of e-commerce platforms such as TikTok Shop, Shopee or Shopify.
• Interest in beauty, haircare, personal care or consumer products.
• Familiarity with CRM tools, spreadsheets or customer databases.

What We Offer

• Hands-on experience in customer experience, CRM and customer retention within a growing premium beauty brand.
• Opportunities to develop customer communication, content creation and analytical skills.
• Exposure to real customer engagement projects and e-commerce operations.
• Guidance and mentorship from experienced team members.
• Opportunities to contribute ideas and take ownership of assigned tasks.
• Internship allowance.
• Free lunch provided daily.
• A collaborative workplace with open communication and minimal hierarchy.

Pay: Up to RM2,000.00 per month

Benefits:

• Flexible schedule
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Cyberjaya: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to travel occasionally for work (e.g. events, shoots, creator meet-ups)?

Education:

• Diploma/Advanced Diploma (Preferred)

Work Location: In person