Windscreen2u Hiring! Full Time Customer Care Consultant in Selangor, Earn up to MYR 2,500 - Ricebowl

Key Responsibilities

1. Customer Support & Consultation

• Handle the full cycle of customer support and consultation via calls, WhatsApp, social media, and other channels, responding to inquiries, concerns, and issues promptly and professionally.
• Provide guidance to customers on windscreen services, insurance claims, and related processes.
• Proactively update customers on claim status, stock availability, appointment arrangements, delays, or additional requirements.

2. Insurance Claims & Documentation

• Assist customers in checking insurance coverage eligibility, verifying windscreen coverage, and identifying suitable claim options.
• Ensure all required documents are collected and verified from customers proceeding with insurance claims.
• Coordinate with customers or relevant departments to obtain missing or incomplete documentation for claim submissions.
• Coordinate with branches to ensure service photos are clear and complete.
• Maintain accurate customer records, claim details, and internal documentation in the system.

3. Operations Coordination

• Work closely with the Operations Department to ensure smooth coordination of customer cases, service appointments, and job completion.
• Work closely with the Purchasing and Inventory Department to ensure stock readiness for related services.
• Support continuous improvement of customer service processes, operational workflows, and internal coordination.

4. Administrative Support

• Perform additional administrative and operational support duties as assigned by management.

Requirements

Qualifications & Experience

• Fresh graduates are encouraged to apply.
• Experience in customer service, customer support, or sales-related roles is a plus.

Skills & Competencies

• Strong communication and interpersonal skills, both written and verbal, with a customer-oriented mindset.
• High level of attention to detail and accuracy while working efficiently in a fast-paced environment.
• Strong sense of responsibility, with the ability to work independently as well as collaboratively within a team environment.
• Good coordination and problem-solving skills.
• Familiar with Google Sheets, Microsoft Excel, and basic administrative systems.

Added Advantages

• Experience in insurance claim handling or the automotive-related industry.

Working Arrangement

• Willing to work on weekends (Saturday and Sunday).
• Rest day(s) will be provided on weekdays accordingly.

Why Join Us?

• Competitive compensation package with employee benefits.
• Career advancement opportunities in a growing and expanding company.
• Supportive, energetic, and team-oriented working environment.
• Hands-on exposure to customer service, insurance claim coordination, and operational processes.
• Opportunity to contribute directly to customer satisfaction and service excellence.

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person