Product Information Management: Distribute product and pricing information by email, including price lists and promotional leaflets.
Product Technical: Provide technical guidance for basin taps, bath taps, shower mixers, thermostatic valves, concealed shower systems, cartridges, hoses, shower heads and related accessories.
Detailed & Thorough: Provide an excellent level of service by resolving customer needs efficiently and effectively. Ensure all specific customer requirements and "special instructions" are clearly noted in the system comments to prevent fulfilment errors.
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Product Information Management: Distribute product and pricing information by email, including price lists and promotional leaflets.
Product Technical: Provide technical guidance for basin taps, bath taps, shower mixers, thermostatic valves, concealed shower systems, cartridges, hoses, shower heads and related accessories.
Detailed & Thorough: Provide an excellent level of service by resolving customer needs efficiently and effectively. Ensure all specific customer requirements and "special instructions" are clearly noted in the system comments to prevent fulfilment errors.
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Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.
Coordinate renovation activities by managing renovation applications, unit access arrangements, furnishing confirmations, renovation progress updates, and project completion status.
Monitor and update unit statuses throughout the renovation and handover process while ensuring accurate documentation and timely communication with all relevant stakeholders.
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Handle cash and card transactions efficiently and accurately using the Point of Sale (POS) system, providing correct change and receipts.
Maintain a clean and organized work environment, including dining areas, service counters, and back-of-house stations, following all health and safety regulations.
Perform routine cleaning tasks such as wiping tables, sweeping floors, and sanitizing equipment to ensure a hygienic and pleasant atmosphere for guests.
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Operational Support – Assist with opening and closing duties, stock arrangement, outlet setup, and ensuring smooth daily operations across service and kitchen areas.
Teamwork & Safety – Work closely with team members and supervisors, follow grooming, safety, and operational procedures, and maintain a positive and professional attitude.
Guest Service & Food Support – Assist with serving guests, taking orders, food running, clearing tables, packaging, and restocking as required.
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