Bsmart System Solutions Hiring! Part Time Part-Time MONITORING EXECUTIVE in Selangor, Earn up to MYR 2,600 - Ricebowl

Bachelor's degree in any relevant field (e.g., Business Administration, Information Technology, Communications) or equivalent practical experience.

Entry-level position, ideal for recent graduates eager to launch a career in monitoring and customer support.

Proficiency in Microsoft Office Suite, particularly Excel for data tracking and Word for report generation.

Excellent customer service skills with a patient and professional demeanor, able to handle inquiries effectively.

Strong command of both English and Bahasa Malaysia, both written and spoken, for clear communication with diverse clientele.

Ability to meticulously monitor systems, identify potential issues, and escalate them according to established procedures.

Basic understanding of IT systems and troubleshooting is a plus, though not strictly required.

Willingness to work onsite in Malaysia and commit to a full-time schedule.

Proactive attitude towards learning and adapting to new monitoring tools and customer service protocols.

Detail-oriented approach to tasks, ensuring accuracy in data recording and issue reporting.

Monitor and analyze system performance metrics, identifying potential issues and escalating them to the appropriate teams for resolution.

Generate regular reports on system health, uptime, and key performance indicators (KPIs) for management review.

Respond to alerts and notifications from monitoring systems in a timely and efficient manner, performing initial troubleshooting steps.

Maintain accurate documentation of system configurations, monitoring procedures, and incident logs.

Collaborate with IT and operational teams to implement and refine monitoring strategies and tools.

Assist in the testing and deployment of new monitoring solutions and updates.

Provide basic support and guidance to end-users regarding system access and common issues, as directed by senior staff.