Perform other on and off telephone tasks including but not limited to taking messages, call transfer and hold, providing call backs and follow up calls; reporting and respond in a timely manner to ensure customer satisfaction.
Perform other on and off telephone tasks including but not limited to taking messages, call transfer and hold, providing call backs and follow up calls; reporting and respond in a timely manner to ensure customer satisfaction.
Perform other on and off telephone tasks including but not limited to taking messages, call transfer and hold, providing call backs and follow up calls; reporting and respond in a timely manner to ensure customer satisfaction.
Adhere to the company’s Performance Management Framework (PMF) by understanding assigned KPIs, tracking achievements, maintaining performance records, and taking ownership of continuous improvement.
Manage Accounts: Stay up to date on product updates to keep clients informed. Proactively monitor account health to identify and resolve potential problems before they escalate.