TBM Hiring! Full Time Service Admin - Service Centre in WP Kuala Lumpur, Earn up to MYR 3,000 - Ricebowl

Minimum 1–2 years of experience in customer service, administration, service coordination or a related field.

Fluent in Bahasa Malaysia and English, both written and spoken.

Mandarin-speaking ability is an added advantage to serve Mandarin-speaking customers.

Patient, polite and customer-oriented, with the ability to handle different types of customers professionally.

Good communication and interpersonal skills, with the ability to communicate effectively internally and externally.

Strong attention to detail and good follow-up skills.

Able to handle multiple tasks and prioritize work effectively.

Comfortable working with documentation, records and administrative processes.

Basic computer skills, including Microsoft Office or relevant systems.

Positive attitude with a strong willingness to learn, develop and grow with the company.

Responsible, proactive and able to work independently as well as in a team.

Willing to support company sales events and activities as and when required, including working on weekends and public holidays.

Handle walk-in, phone and written customer enquiries related to product repairs, servicing and warranty matters, including case registration, follow-up, customer updates and coordination with internal departments/service teams to ensure timely resolution.

Process and manage warranty claims, including verification of warranty information and supporting documents, coordination with suppliers/service centers, and timely follow-up until claims are properly resolved and closed.

Assist with stock take and inventory management, ensuring accurate stock records, proper documentation, and timely reporting of any discrepancies.

Adhere to the company’s Performance Management Framework (PMF) by understanding assigned KPIs, tracking achievements, maintaining performance records, and taking ownership of continuous improvement.

Handle general administrative and coordination duties, maintain proper documentation, communicate and follow up effectively with customers, suppliers and internal departments, and carry out ad-hoc tasks and assignments as required by management.