In Wilhelmsen Ships Service, we support our customers in optimizing their performance by supplying the leading solutions, services, and people in the maritime industry. Our wide portfolio of maritime products and services is available in every market and region, to every conceivable vessel type. We aim to be our customer’s expertise in port, onboard, and offshore.The people at Wilhelmsen Marine Products do not just hold jobs here. They make the most innovative ideas a reality – and in the process, they shape the maritime industry. With the largest maritime network in the world, we do work that makes an impact - if it floats, our products are probably on it.
Supplying marine solutions including the Unitor brand of products, Timm ropes, Unicool refrigerants, and Unitor and Nalfleet marine chemicals, last year we made product deliveries to 27,500 vessels. Having the largest maritime network, we supply marine consumables, products, and solutions to every conceivable vessel type, at over 2,000 ports. At Wilhelmsen, we keep global trade running.
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
...
· Collaborated with customers, contractors, agencies, and cross-functional stakeholders to ensure smooth execution of projects and timely issue resolution.
· Monitored operational trends, identified improvement opportunities, and conducted proactive analysis to mitigate potential escalation risks.
· Managed large volumes of data using various IT systems and Microsoft Office applications, ensuring data accuracy and integrity.
...
Distribute all transactional inquiries to Concierges and team in order to follow up further with the customer and working closely with Concierges for closing the transactions
Close loop communication on all the non-transactional inquires and give feedback on how to convert the non-transactional inquiries into transactional inquiries