Contribute to the development and maintenance of self-service content, including knowledge base articles, automated workflows, and AI-powered support tools.
Liaise and coordinate cross functionally, cross departments (Operations, Commercial, Finance, IT), cross business units and the Network when handling traces and service recovery cases.
Identify customer needs and recommend relevant products and services, share customer feedback and insights with management, and support product testing, implementation and launches.
Identify customer needs and recommend relevant products and services, share customer feedback and insights with management, and support product testing, implementation and launches.
Prepare clear, accurate, and professional written investigation reports, including findings, supporting evidence, conclusions, and recommended resolutions, using internal ticketing systems or standardized reporting templates.
Salary (commensurate with experience): Up to $3,800 Monthly Basic Salary + Commission Bonus + Performance Bonus + Medical Benefits + Career Progression