Process & Journey Optimization: Lead end-to-end improvement projects to eliminate root causes of recurring enquiries, reduce customer effort, and fix key friction points
Cross-Functional Root-Cause Fixes: Partner with upstream teams (Logistics, Tech, Finance, Product) to address issues at their source
Impact & Outcome Ownership: Define project scope, business cases, implementation plans, and KPIs. Remain accountable post-launch to evaluate, refine, or scale solutions based on measured results.
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Assist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50 line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal.