When appropriate, assume the role of a project lead, overseeing all aspects of project execution, which includes managing of project timelines, resources and deliverable to ensure successful completion. This may involve grant management and claims
Drive the capability and up-skilling efforts in Business Units with adequate measures such as eLearning’s “General Insurance Claims – Managing by Numbers” to improve the effectiveness of performance management.
Apply our Service Recovery SOP when something goes wrong — the right tier, the right amount, the right party charged — and escalate the cases that exceed your authority.
Automation, Digitalisation & Data (ADD): Support the evaluation and implementation of AI-driven invoice capture, Intelligent Document Processing (IDP) and Robotic Process Automation (RPA), in line with the Bank's technology architecture and standards. Use data and analytics to improve spend visibility, exception management and performance tracking.
Provide scientific and medical information support to healthcare professionals and internal stakeholders, ensuring accurate and compliant communication.
Design reliable data ingestion and collection systems for external data sources, including primary/backup links, heartbeat monitoring, quota monitoring and fallback strategies.
Design reliable data ingestion and collection systems for external data sources, including primary/backup links, heartbeat monitoring, quota monitoring and fallback strategies.