Human Resources (HR)
Employee Relations
Recruitment/Talent Acquisition
Performance Management
HR Policies and Procedures
Compensation and Benefits
Training and Development
For escalated cases, monitor progress according to the process and follow through until the case is closed — take end-to-end ownership of every case, regardless of issue type.
Conduct customer satisfaction (CSAT) call-back surveys according to the schedule and quota assigned by management, and complete valid questionnaires on time.
Apply empathy and de-escalation techniques to calm and reassure customers, maintaining a professional and courteous manner at all times.full time position also available
...
Well-versed in managing foreign workers, including permit renewals, immigration matters, agency liaison, and compliance with Malaysian labour regulations.
Experience in retail, supermarket, FMCG, or multi-outlet environment is highly preferred.
Good knowledge of Malaysian labour laws (Employment Act, EPF, SOCSO, EIS, LHDN).
...
Human Resources Administration
Office Management
Record Keeping
Data Entry
Communication Skills
Microsoft Office Suite
Filing Systems
Employee Relations Support
Human Resources Administration
Office Management
Record Keeping
Data Entry
Communication Skills
Microsoft Office Suite
Filing Systems
Employee Relations Support
Human Resources Administration
Office Management
Record Keeping
Data Entry
Communication Skills
Microsoft Office Suite
Filing Systems
Employee Relations Support
Deliver excellent hospitality by serving guests courteously
ensuring accurate order-taking and timely service
maintaining cleanliness and ambience
supporting operational duties
recommending menu items confidently
adhering to hygiene
grooming
safety standards