Collaborate effectively with internal accounting teams, tax specialists, and other departments to ensure seamless service delivery and resolve complex client issues.
Develop and maintain strong client relationships through regular communication, proactive engagement, and a deep understanding of their business objectives and industry landscape.
Stay abreast of the latest changes in Malaysian tax laws, accounting standards, and relevant financial regulations, ensuring clients remain compliant and benefit from optimal tax strategies.
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Pipeline Follow-Up & Sales Closing: Maintain a structured follow-up schedule with leads, close sales, secure deposit payments, and upsell complementary travel services or package upgrades.
CRM Data Management: Continuously update customer interactions, lead statuses, and booking records in the CRM system.
Operational Handover: Transfer confirmed bookings and client requirements to the Tour Operations team after securing deposits.
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