Stakeholder Communication: Facilitate meetings with project stakeholders to gather requirements and provide updates on project progress.
Progress Monitoring: Monitor project progress and track key performance indicators to ensure alignment with objectives. Documentation: Assist in preparing project documentation, including status reports, meeting minutes, and technical specifications.
Cross-Functional Collaboration: Collaborate with cross-functional teams to ensure effective communication and coordination throughout the project lifecycle.
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Work closely with the QC team to translate quality failures into process fixes; if a specific defect is recurring, you find the root cause in the workflow.
Monitor compliance with Carsome Certified Quality Standards and develop "Corrective Action Plans" for teams or vendors falling short.
Analyze the warranty and claims process to identify delays; implement automated or simplified workflows to improve customer response times.
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Issue statutory notices to ensure that customers are staying on track with their repayment plans.
Responsible for managing the process of recovering assets that have been financed through repossession management. Ensure that the customer's payments are made on time and in full, and to take appropriate action in the event that payments are missed or defaulted on including issuance of legal action.
Liaise with internal stakeholders, solicitors, repossession agents, auction houses, and debt collections agency to ensure that the recovery process is carried out effectively and efficiently.
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Issue statutory notices to ensure that customers are staying on track with their repayment plans.
Responsible for managing the process of recovering assets that have been financed through repossession management. Ensure that the customer's payments are made on time and in full, and to take appropriate action in the event that payments are missed or defaulted on including issuance of legal action.
Liaise with internal stakeholders, solicitors, repossession agents, auction houses, and debt collections agency to ensure that the recovery process is carried out effectively and efficiently.
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Implement cost-optimisation measures, including rental restructuring and space utilisation planning.
Review and ensure lease agreements protect company interests and provide operational flexibility.
Liaise with local authorities, including BOMBA, Ibu Pejabat Polis, and local councils, to obtain and renew business licenses, second-hand goods licenses, and other operational permits.
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Implement cost-optimisation measures, including rental restructuring and space utilisation planning.
Review and ensure lease agreements protect company interests and provide operational flexibility.
Liaise with local authorities, including BOMBA, Ibu Pejabat Polis, and local councils, to obtain and renew business licenses, second-hand goods licenses, and other operational permits.
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Work closely with the QC team to translate quality failures into process fixes; if a specific defect is recurring, you find the root cause in the workflow.
Monitor compliance with Carsome Certified Quality Standards and develop "Corrective Action Plans" for teams or vendors falling short.
Analyze the warranty and claims process to identify delays; implement automated or simplified workflows to improve customer response times.
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Training & Onboarding: Conduct onboarding, operational training, and guidance for new joiners and branch staff on standard operating procedures (SOPs) whenever required.
Audit & On-Site Support: Travel to various branch locations to conduct operational audits, provide hands-on branch support, and ensure service quality standards are met.
Communication & Query Management: Respond promptly and professionally to internal operational queries via email and corporate communication platforms.
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Cultivate relationships with key regional and local media. Lead media engagement efforts including press outreach, interview coordination, press material development, and preparation of CARSOME’s spokespeople. Serve as a strategic partner in media strategy, coverage monitoring, and message alignment.
Develop and manage communications response plans for potential issues and crises. Draft holding statements, FAQs, and internal guidance while coordinating closely with local teams to ensure timely dissemination and handling of any crisis situation.
Lead and manage the regional communications team, providing guidance, direction, and development opportunities. Foster strong relationships with internal stakeholders and subsidiary teams to ensure alignment on messaging, timelines, and business priorities.
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Cultivate relationships with key regional and local media. Lead media engagement efforts including press outreach, interview coordination, press material development, and preparation of CARSOME’s spokespeople. Serve as a strategic partner in media strategy, coverage monitoring, and message alignment.
Develop and manage communications response plans for potential issues and crises. Draft holding statements, FAQs, and internal guidance while coordinating closely with local teams to ensure timely dissemination and handling of any crisis situation.
Lead and manage the regional communications team, providing guidance, direction, and development opportunities. Foster strong relationships with internal stakeholders and subsidiary teams to ensure alignment on messaging, timelines, and business priorities.
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Coordinate with internal teams, cross-functional stakeholders and vendors to ensure projects are delivered on time and according to campaign objectives.
Ensure all marketing communications and executions are aligned with brand guidelines, campaign objectives, and overall business priorities.
Provide on-ground support for events, roadshows, showroom activations, and trade marketing activities whenever necessary.
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