Gather customer feedback through surveys, direct interactions, and online channels to identify areas for improvement in products, services, and customer experience.
Maintain accurate and up-to-date customer records in the system, documenting all interactions, feedback, and resolutions.
Collaborate with sales, service, and parts departments to ensure a seamless and integrated customer experience, facilitating smooth transitions and addressing any inter-departmental customer-related issues.
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Assist physicians during patient examinations and minor procedures by preparing examination rooms, sterilizing medical equipment, and providing necessary instruments.
Monitor and record basic vital signs such as temperature, pulse, respiration, and blood pressure for patients as directed by healthcare professionals.
Maintain a clean, organized, and hygienic clinic environment, including patient waiting areas, examination rooms, and common spaces, adhering to all sanitation protocols.
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Patient reception and scheduling
Medical records management
Maintaining clinic cleanliness
Inventory management of medical supplies
Assisting physicians with examinations
Basic vital signs monitoring
Sterilizing medical equipment
Order Entry & Administration: Accurately process sales orders, verify pricing, issue quotes, prepare dispatch notes via Sage 200, and schedule deliveries
Product Information Management: Distribute product and pricing information by email, including price lists and promotional leaflets
Detailed & Thorough: Provide an excellent level of service by resolving customer needs efficiently and effectively. Ensure all specific customer requirements and "special instructions" are clearly noted in the system comments to prevent fulfilment errors
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